At Aao Sakhi, we strive to ensure your satisfaction with our products and services. However, if you need to cancel an order, please review our cancellation policy below:
Conditions to Remember Before Placing an Order
1. Colour, handwork, specifications & description. The details of the products or product specifications (weight, colour, handwork, size etc.) as mentioned on the Aao Sakhi site are only approximate values. 2. While we ensure the highest quality and craftsmanship, it’s important to understand that embellishments such as beads and sequins can sometimes come loose, even with the best care and handling. This is a natural characteristic of these delicate adornments. Before placing your order for embellishment sarees, we kindly request you to consider this aspect to ensure your complete satisfaction with your purchase. 3. While we make every effort to display the exact colour of our product on your screen, minor variations in colour can occur. This can be due to different monitor resolutions, video cards, operating systems and internet browsers. 4. Every fabric has a tendency to reflect different shades of colour under different light. A 10% variation in shade is considered normal.
Customer must raise the request by contacting our customer care at +917770003661 or write to us at hello@aaosakhi.com explaining the issue along with an image of the product.
Following the acceptance of the request from Aao Sakhi to return, Customer must immediately courier the product to the designated shipping address: C/o Anvita Srivastava, B-245, Second floor, Gautam Buddha Nagar, Sector 71, Near Sai Mandir, Noida, UP. Pc -201301 within 7 (Seven) working days of receiving the product (date of delivery) Any further requests for return will not be entertained after such period
Customer must mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered in accordance with the aforementioned procedure. Customer must ensure that the original receipt/invoice is included with the product when sending it to Aao Sakhi through designated courier.
If Customer is sending the product intended to be returned back by post, returns should only be sent through a company designated carrier.
If the Customer has any questions in this regard, he/she may feel free to contact Aao Sakhi at +917770003661 or write to us at hello@aaosakhi.com
If the Customer decides to send us an e-mail, it must contain the comprehensive details of of the defects/complaints of the product delivered to you. Please note that Aao Sakhi shall examine the returned products for all such defects/variations, on the basis of the Customer’s e-mails.
Defective Or Faulty Product
Cancellation Before Shipment Customer might not be able to cancel any order placed on the Website if such order has been processed or approved by Aao Sakhi. However, in the event where you intend to cancel any purchase order placed on the Website at any time before the order has been approved, you must immediately email Aao Sakhi with your Order Number and CANCEL (in brackets) in the subject line. The email should be sent at hello@aaosakhi.com to place a cancellation request. Please note that if the item has been approved, cancellation request will not be processed. You can cancel your order before it has been shipped. Please contact our customer service team immediately at hello@aaosakhi.com or call/ WhatsApp at +91 7770003661 with your order details. If the order is successfully canceled before shipment, you will receive a full refund.
Cancellation After Shipment Once the order has been shipped, it cannot be cancelled. In case where the package is defective or faulty e.g., if the customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, the customer is advised not to accept such product. Customer is advised to immediately inform Aao Sakhi at hello@aaosakhi.com & call/ WhatsApp at +917770003661.
Custom Orders Custom orders, including personalized sarees or those made-to-order, cannot be cancelled once the order has been confirmed and processing has begun.
Refund Process Once your cancellation request is approved, we will process the refund within 7-10 business days. Aao Sakhi at its sole discretion reserves the right to decide the form of refund i.e. credit note or an offer of exchange that would be provided to the customer.
Return of Products At Aao Sakhi, we take pride in the quality and craftsmanship of our sarees. Each piece is meticulously inspected before shipment to ensure it meets our high standards. Due to the delicate nature of our products, we DO NOT ACCEPT ANY RETURNS. We request you to review our detailed product description and size guides carefully before making a purchase.
Dispute Resolution In the event any dispute arises regarding any cancellation or refunds under this Policy, the customer can contact Aao Sakhi at hello@aaosakhi.com. However, the decision of Aao Sakhi in such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India. In any event, Aao Sakhi’s liability shall be restricted to the price of the product in question.
Contact Us If you have any questions about our cancellation policy or need assistance, please contact us at hello@aaosakhi.com or call/ WhatsApp us at +91 7770003661. Thank you for shopping with Aao Sakhi! We appreciate your love and support!
